Which of the following is an emotion or attitude that can create a communication barrier?

• A. Defensiveness
• B. Empathy
• C. Curiosity
• D. Openness

Answer: (A)

Verified step by step guidance

1. Step 1: Understand the concept of communication barriers. These are emotions or attitudes that hinder effective communication between individuals.
2. Step 2: Review each option and consider how it affects communication. Empathy, curiosity, and openness generally facilitate understanding and connection.
3. Step 3: Analyze 'defensiveness' as an emotion or attitude. Defensiveness often causes a person to resist feedback or criticism, which can block open and honest communication.
4. Step 4: Recognize that defensiveness creates a barrier because it prevents the listener from fully receiving or considering the speaker's message.
5. Step 5: Conclude that among the options, 'defensiveness' is the emotion or attitude that acts as a communication barrier.