Which of the following is considered good practice when listening to patients in the context of stress management?

• A. Avoiding nonverbal cues such as nodding or smiling
• B. Maintaining eye contact and showing empathy
• C. Focusing on your own experiences rather than the patient's
• D. Interrupting frequently to offer advice

Answer: (B)

Verified step by step guidance

1. Understand that effective listening in stress management involves active engagement with the patient, which includes both verbal and nonverbal communication.
2. Recognize that maintaining eye contact helps build trust and shows the patient that you are attentive and present in the conversation.
3. Acknowledge that showing empathy means understanding and validating the patient's feelings, which is crucial for effective stress management support.
4. Identify that avoiding nonverbal cues like nodding or smiling can make the patient feel ignored or misunderstood, which is not good practice.
5. Note that focusing on your own experiences or interrupting frequently can disrupt the patient's expression and hinder effective communication.