It is important to define the problem during conflict resolution because both parties ______.

• A. should avoid discussing their perspectives to prevent escalation
• B. are expected to resolve the conflict without any communication
• C. must focus only on their own needs and ignore the other person's viewpoint
• D. need a clear understanding of the issue to work toward a solution

Answer: (D)

Verified step by step guidance

1. Understand that in conflict resolution, defining the problem clearly is crucial because it sets the foundation for effective communication between the parties involved.
2. Recognize that both parties need to have a shared and clear understanding of the issue at hand, which helps prevent misunderstandings and misinterpretations.
3. Acknowledge that without a clear definition of the problem, parties might focus only on their own perspectives, which can escalate the conflict rather than resolve it.
4. Realize that open communication about the problem allows both parties to express their viewpoints and needs, facilitating collaboration toward a mutually acceptable solution.
5. Therefore, the key reason for defining the problem is that both parties need a clear understanding of the issue to work toward a solution, rather than avoiding communication or ignoring each other's perspectives.