Which of the following messages is most likely to avoid electronic miscommunication?

• A. A message that assumes the recipient understands all inside jokes and references.
• B. A message that is written in all capital letters to emphasize importance.
• C. A message that relies heavily on emojis and abbreviations to convey meaning.
• D. A message that uses clear and concise language, avoids sarcasm, and includes context for the recipient.

Answer: (D)

Verified step by step guidance

1. Understand that electronic miscommunication often arises from ambiguity, lack of context, or misinterpretation of tone in written messages.
2. Recognize that messages assuming shared knowledge (like inside jokes) can confuse recipients who do not share that context, increasing miscommunication.
3. Note that using all capital letters can be perceived as shouting or aggressive, which may distort the intended tone and lead to misunderstanding.
4. Consider that heavy use of emojis and abbreviations might not be universally understood, especially across different cultures or age groups, causing confusion.
5. Conclude that the best way to avoid electronic miscommunication is to use clear and concise language, avoid sarcasm, and provide sufficient context so the recipient can accurately interpret the message.