Which of the following is true regarding behavioral approaches to performance measurement?

• A. They rely on self-reported feelings and attitudes as the main source of data.
• B. They emphasize unconscious processes in evaluating employee effectiveness.
• C. They focus on observable actions rather than internal traits or motivations.
• D. They primarily assess personality characteristics to predict performance.

Answer: (C)

Verified step by step guidance

1. Understand that behavioral approaches to performance measurement prioritize what can be directly observed and measured in an employee's actions during work.
2. Recognize that these approaches do not rely on internal states such as feelings, attitudes, or unconscious processes, but instead focus on concrete behaviors.
3. Note that self-reports and personality assessments are more aligned with other psychological approaches, such as trait or cognitive methods, rather than behavioral approaches.
4. Identify that the key characteristic of behavioral approaches is their emphasis on observable actions, which can be objectively recorded and evaluated.
5. Conclude that the statement 'They focus on observable actions rather than internal traits or motivations' accurately reflects the core principle of behavioral performance measurement.