In the context of stress, when is oral communication most likely to be inaccurate?

• A. When the message is simple and straightforward
• B. When individuals are experiencing high levels of emotional arousal due to stress
• C. When individuals are in a calm and relaxed state
• D. When communication occurs in a familiar environment

Answer: (B)

Verified step by step guidance

1. Understand that stress affects cognitive processes, including attention, memory, and perception, which are crucial for accurate oral communication.
2. Recognize that high levels of emotional arousal caused by stress can impair an individual's ability to process and convey information clearly.
3. Consider that when individuals are calm and relaxed, their cognitive functions are more optimal, leading to more accurate communication.
4. Note that simple and straightforward messages are generally easier to communicate accurately, regardless of stress levels.
5. Conclude that oral communication is most likely to be inaccurate when individuals are experiencing high emotional arousal due to stress, as this state disrupts effective information processing.