In social psychology, if you are mediating a conflict between two individuals, which strategy is most effective for promoting resolution and understanding?

• A. Ignore the conflict and hope it resolves on its own
• B. Encourage open communication and active listening between both parties
• C. Advise both parties to avoid discussing their feelings to prevent escalation
• D. Take sides with the individual who appears more upset

Answer: (B)

Verified step by step guidance

1. Step 1: Understand the nature of conflict resolution in social psychology, which emphasizes the importance of communication and mutual understanding between conflicting parties.
2. Step 2: Recognize that ignoring the conflict or hoping it resolves on its own often leads to unresolved issues and increased tension, rather than resolution.
3. Step 3: Consider why encouraging open communication and active listening helps both parties express their feelings and perspectives, fostering empathy and reducing misunderstandings.
4. Step 4: Evaluate why advising parties to avoid discussing their feelings can prevent emotional expression, which is crucial for resolving underlying issues and building trust.
5. Step 5: Understand that taking sides can escalate the conflict by creating bias and resentment, rather than promoting a fair and balanced resolution.