Which of the following should be included in a patient's financial file before it is turned over to a collection agency?

• A. A copy of the patient's medical history
• B. Only the patient's insurance information
• C. A record of all billing statements and documented collection efforts
• D. A list of all patients seen by the practice that month

Answer: (C)

Verified step by step guidance

1. Understand the context of the problem: The question is asking about the necessary documentation that should be included in a patient's financial file before it is turned over to a collection agency. This is related to financial accounting practices in healthcare settings.
2. Clarify the purpose: The goal is to ensure that the financial file contains all relevant information to support the collection process, while maintaining compliance with legal and ethical standards.
3. Identify the correct documentation: A record of all billing statements and documented collection efforts is essential. This ensures that the collection agency has a complete history of the financial transactions and attempts to collect payment.
4. Exclude irrelevant information: A copy of the patient's medical history and a list of all patients seen by the practice that month are not relevant to the financial file for collections. Only financial and billing-related information should be included.
5. Ensure compliance: Verify that the financial file complies with privacy laws, such as HIPAA, and includes only the necessary financial documentation to support the collection process.